Malaysians now have only to access a single online gateway to
information and services offered by government ministries and agencies
in the eKL initiative.
Created by the Malaysian Administrative
Modernisation and Management Planning Unit (MAMPU), the myGovernment
portal at www.malaysia.gov.my is a one-stop service centre, promises its
director-general Datuk Normah Md Yusof.
“The myGovernment portal
was undertaken by MAMPU - central agency under the Prime Minister
Department entrusted with the task of introducing administrative reforms
in the public sector to upgrade the quality, efficiency, effectiveness
and integrity of Malaysian public service in accordance with national
goals,” she said.
The portal is the main gateway for government
information and online services and it minimises over-the-counter
transactions.
“The portal services represents a consolidated,
single point of entry to the information and content related to agencies
and the online services provided.
“myGovernment portal is also
responsible for content management, notification services,
personalisation services, e-form services, search and indexing
services,” Normah added.
The number of agencies linked to
myGovernment (myGov) portal has increased to 1,162 now from 1,047 in
2006 and 1,133 in 2007, she added.
Another upcoming initiative
called the MyGovXchange also facilitates other Government agencies in
integrating multiple back end services as a central hub for information
and transactions in a single “entry point”.
“These services also
include transaction and application services for viewing and processing
document submissions.
The gateway also support consolidated
payments and billing services (bill presentment) processing across
multiple agencies.
“Online services provide citizens, residents,
visitors, businesses, agencies, agents or delegates (those acting on
behalf of a citizen or organisation) and government employees as an
alternative for transacting with the government service delivery
system,” Normah said.
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